PRIZE is a community to provide after sales for online orders.
We strive to offer customers the top-notch service with our heart and soul!
Thank you for being our valued customer. Have a great time here!
Customer Service
30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged PRIZE product and receive a full refund for ANY reason.
12-month warranty for quality-related issues
For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your PRIZE product to work properly?
Contact our world-class, friendly support team for quick solutions.
Limitations
• Our returns and exchange service is limited to the orders record in PRIZE system.
• Warranty-related shipping costs can only be covered in the country of purchase.
If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your PRIZE product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.
Customer Service: service@a-prize.com